“A little girl came home from school with a drawing she’d made in class. She danced into the kitchen where her mother was preparing dinner.
‘Mom, guess what?’ she squealed waving the drawing. Her mother never looked up.
‘What?’ she said, tending to the pots.
‘Guess what?’ the child repeated, waving the drawings.
‘What?’ the mother said, tending to the plates.
‘Mom, you’re not listening.’
‘Sweetie, yes I am.’
‘Mom’ the child said ‘you’re not listening with your EYES.’” (Mitch Albom, Have a Little Faith: A True Story)
“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” (Leo Buscaglia)
“The key is being truly interested in listening.” (Shirley Tilghman, President, Princeton University)
“Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.” (Karl Menninger)
“Listening is an art. When people are speaking it requires that they have our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected … just focusing for that moment on that person. It’s called respect, it’s called appreciation, it’s called anticipation ….” (Frances Hesselbein, The Art of Listening)
“Listening, not imitation, may be the sincerest form of flattery.” (Dr. Joyce Brothers)
“I remind myself every morning: Nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening.” (Larry King)
”If the person you are talking to doesn’t appear to be listening, be patient. It may simply be that he has a small piece of fluff in his ear.” (A. A. Milne, Winnie the Pooh)