“Trolls, Respect, and Remedies”
“The master was certainly not a stickler for etiquette and good manners but there was always a natural courtesy and grace in his dealings with others.
A young disciple once was very rude to a toll collector as he drove the Master home one night. In self-defense he said, “I’d rather be myself and let people know exactly how I feel. Politeness is nothing but a lot of hot air anyway.”
“True enough,” replied the Master pleasantly, “but that’s what we have in our automobile tires and see how it eases the bumps.” (Anthony de Mello, SJ)
“Some will tell you that treating people with respect is just an old-fashioned notion. Everyone wants to be treated with respect — all the time. In fact, when we treat people with respect, they’re more likely to do what we want.” (Seth Godin)
“Lots of things about work are hard. Dealing with trolls is one of them. Trolls are critics who gain perverse pleasure in relentlessly tearing you and your ideas down. Here’s the thing(s):
1. trolls will always be trolling
2. critics rarely create
3. they live in a tiny echo chamber, ignored by everyone except the trolled and the other trolls
4. professionals (that’s you) get paid to ignore them. It’s part of your job.
‘Can’t please everyone,’ isn’t just an aphorism, it’s the secret of being remarkable.” (Seth Godin)
“I never blame myself when I’m not hitting. I just blame the bat and if it keeps up, I change bats. After all, if I know it isn’t my fault that I’m not hitting, how can I get mad at myself?” (Yogi Berra)
“Don’t find fault, find a remedy.” (Henry Ford)
“The great secret to people excellence is treat people with manifest respect and appreciation and trust, and give them a chance to express the best in themselves and dramatically broaden their horizons — and ‘the rest’ will take care of itself.” (Tom Peters)