Make Me Feel Important
“Every person you meet has a ‘sign’ around his or her neck that says, ‘Make me feel important.’ If you can do that, you’ll be a success, not only in business but in life as well.” -Mary Kay Ash
“If you wish others to believe in you, you must first convince them that you believe in them.” – Harvey MacKay
How engaged are your employees? Do they feel important? How does this affect your customers?
Research studies have shown that employee job satisfaction will impact customer service satisfaction. In other words, “happy employees will get you happy customers” and if the employees are not happy, you can imagine how the customers will react.
Successful companies create an environment where the employees feel important and are engaged in their work. If a company does not create a positive environment, the employees will be going through the motions of being at work but not “really being at work.” That reminds me of a book I read recently titled, “I Quit, But Forget to Tell You” by Terri Kabachnick.